Hunan Express

Reviews about Hunan Express

• Jen Miles

  Feb, 06 2018
  ★ ☆ ☆ ☆ ☆
  We have been eating at Hunan Express since early 2000's and have never had a complaint with the food or the service until 1/14/17. I placed an order on a busy Saturday night so I decided to use the online ordering on their website. I placed our order and charged it to a credit card. I called 12 minutes later to verify my order. I was told it would take an additional 50-60 minutes to deliver our order. They only had one driver. I declined to wait that long and went to pick up my family's order. Once I arrived, the restaurant wanted to over charge me. I simply said I wasn't paying extra. The Manager came and tried to explain the extra charges. I told her if you have an online service for your customers to use, you need to explain the extra charges before you charge their credit card. It's providing good customer service!! I asked for a refund because I wasn't happy with the service. Instead she readjusted my bill and charged my credit card saying "I'll do this just this one time, but not ever again." Needless to say I completely didn't appreciate the online ordering, extreme wait for Chinese Food, having to pick up our order because they only had one driver, the Manager's condescending tone and trying to over charge me. Even the taste of the food has changed!! I WILL NEVER ORDER FROM HUNAN EXPRESS AGAIN!!

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